RIKEN Alumni Email Service FAQ
Q1. Basic concept and use of the address
Q2. Obtaining an address and time limit for use
Q3. Configuring and changing registered addresses
Q4. Is it possible to change the part of the email address that comes before "@a.riken.jp"?
Q5. Other info about the system
- Q1-1. What is the purpose of the @a.riken.jp email addresses?
- A. This email address allows you to receive email from RIKEN's Alumni Network, which connects current and past RIKEN personnel. It also allows serves as a forwarding address that you can use for life, even after leaving RIKEN.
- Q1-2. What is the difference between @riken.jp and @a.riken.jp addresses?
- A. These addresses are used as follows:
- @riken.jp: Email address generally used only by current RIKEN personnel for work communication.
- @a.riken.jp: Forwarding address that can continue to be used after leaving RIKEN.
- Q1-3. What mail will be sent to @a.riken.jp addresses?
- A. RIKEN will send various announcements, as well as notices and other info related to the Alumni Network.
- Q1-4. Is it OK to list my @a.riken.jp email address on the All RIKEN Telephone Directory?
- A. Generally, your @riken.jp email address should be the one listed on the All RIKEN Telephone Directory, as it is used for business purposes while you are affiliated with RIKEN. However, guests (e.g., Visiting Scientists) will have their @a.riken.jp address listed.
- Q1-5. What if I do not want to use a @a.riken.jp email address?
- A. If you do not register or configure settings for mail forwarding, no mail will be forwarded. If you do not want to use an @a.riken.jp email address, you can delete the email address registered to receive forwarded mail from the RIKEN Email Forwarding Service Forwarding Address Change Form.
- Q1-6. How do I stop receiving email newsletters from other organizations?
- A. To stop receiving newsletters, mail magazines, and other such emails from organizations other than RIKEN, please contact the organization sending these emails directly.
- Q2-1. To stop receiving newsletters, mail magazines, and other such emails from organizations other than RIKEN, please contact the organization sending these emails directly.
- A. It is possible, but please use your @riken.jp address for work-related communications while you are working at RIKEN. Note that information for alumni will not be sent to those still working at RIKEN.
- Q2-2. Do I need to apply to get an @a.riken.jp email address?
- A. Those listed below do not need to apply (addresses are be granted automatically).
- Those affiliated with RIKEN on September 1, 2017
- Those who joined RIKEN on or after September 1, 2017 (including those who rejoined after leaving)
If you left RIKEN prior to September 1, 2017, you will need to apply for an address over email.
- Q2-3. If you left RIKEN prior to September 1, 2017, you will need to apply for an address over email.
- A. There is no time limit for this address, generally speaking. However, every 1-2 years, an email will be sent to determine your intent to continue using the address. Please be sure to reply to this email with your answer. If there is no reply after several rounds of the email being sent, your @a.riken.jp email address will be temporarily deactivated.
- If you want your address to be reactivated: Contact us at ob_address@ml.riken.jp
- Q2-4. What will happen if I don't register an email address to receive forwarded mail?
- A. If you leave RIKEN without registering an address to receive forwarded mail, your @a.riken.jp address will be temporarily deactivated once your @riken.jp account is deactivated. This is because your @riken.jp account is the default setting for the account to receive forwarded mail.
- If you want your address to be reactivated: Contact us at ob_address@ml.riken.jp.
- Q3-3. Is it possible to register a mobile phone email address to receive forwarded emails?
- A. Yes, it is possible. Please configure your spam filters and other settings to permit emails from the riken.jp domain.
- Q3-4. Is it possible to set rules for forwarding different emails to different addresses?
- A. No, it is not possible to set rules for forwarding to different addresses. All emails will be forwarded to all of the forwarding addresses you have registered.
- Q3-5. No, it is not possible to set rules for forwarding to different addresses. All emails will be forwarded to all of the forwarding addresses you have registered.
- A. Please use a free email provider (such as Gmail or Yahoo) to create an email address you can register to receive forwarded emails.
- Q3-6. Please use a free email provider (such as Gmail or Yahoo) to create an email address you can register to receive forwarded emails.
- A. We generally do not accept requests to change email addresses. However, if you write us at ob_address@ml.riken.jp with the reason you want to change your address, we will use it as feedback for improving this email system.
- Q4-1. I registered a different email address to receive forwarded mail, but the change hasn't gone through yet.
- A. Changes to registered information will take 2-3 business days to go through. If 3 or more business days pass and changes have not taken effect, please contact us at ob_address@ml.riken.jp so we can confirm the registered information.
- Q4-2. I registered a forwarding address for the first time. Will emails be forwarded immediately?
- A. It will take 3-4 business days for emails to start being forwarded after initial registration. We appreciate your patience.
- Q5-1. It will take 3-4 business days for emails to start being forwarded after initial registration. We appreciate your patience.
- A. No, it will not be forwarded. The @a.riken.jp and @riken.jp addresses are completely independent. Email delivered to your @riken.jp email address will not be automatically forwarded.
- Q5-2. How do I extend the time limit for using the email service?
- A. There is no time limit for this service, so there is no need to extend it. However, to keep the service active, you will need to continue replying to the emails sent every 1-2 years to confirm that you are still using the address (see Q2-3).
- Q5-3. There is no time limit for this service, so there is no need to extend it. However, to keep the service active, you will need to continue replying to the emails sent every 1-2 years to confirm that you are still using the address (see Q2-3).
- A. The @a.riken.jp address is for forwarding only, so your emails are not saved on the server. Note that the address will be automatically deactivated if there are no replies to the emails sent every 1-2 years to confirm continued use.
- Q5-4. The @a.riken.jp address is for forwarding only, so your emails are not saved on the server. Note that the address will be automatically deactivated if there are no replies to the emails sent every 1-2 years to confirm continued use.
- A. No, the address does not grant you entrance to RIKEN campuses. This address does not prove your status at or affiliation with RIKEN. To enter a RIKEN campus after you are no longer affiliated with RIKEN, you will need to go through the normal campus entry procedures.
- Q5-5. Can I use this service to forward an email to a RIKEN employee whose email address I don't know?
- A. No, we cannot assist you with this matter. This service works by automatically forwarding emails sent to your RIKEN address. It cannot be used as an intermediary to send or forward emails to a third party. We are not able to respond to requests for individual contact information.
- Q5-6. If there is an error when forwarding an email, will the sender receive an error message?
- A. Yes, the sender will receive a message notifying them that the email could not be delivered. This message may include the email address you registered to receive forwarded emails. When registering addresses to receive forwarded mail, please be aware that these addresses may be revealed to senders who know your @a.riken.jp address.
